ORDERS, SHIPPING & RETURNS

Orders placed before 1PM New York local time are processed and shipped by end of the same day.

OBRA offers $12.00 FLAT RATE SHIPPING within the Continental US using UPS Ground.

OBRA does not process exchanges. If you wish to exchange an item, please process a return* for a full refund. From here, we encourage you to place a new order for the new item you wish purchase.

RETURNS POLICY

OBRA will process returns initiated within the timeframes outlined below, so long as the returned items meet the following conditions:

- Items that are in new condition
- Unworn
- Unaltered
- Free of damages
- Free of stains

FULL PRICE ITEMS 
Items matching the conditions listed in our Return Policy above, may be returned for a full refund within 21 days of delivery date with a proper Return Authorization Number (RA#) assigned by an OBRA customer service representative. 
Returns shipped without a RA# will not be accepted and returned to sender.

SALES & CLEARANCE ITEMS 
Items matching the conditions listed in our Return Policy above, may be returned for a full refund within 7 days of delivery date with a proper Return Authorization Number (RA#) assigned by an OBRA customer service representative. 
Returns shipped without a RA# will not be accepted and returned to sender.

*See How to Process a Return.

OBRA will process returns inititated within the allowed timeframe*, so long as the returned items meet the following conditions:

- Items that are in new condition
- Unworn
- Unaltered
- Free of damages
- Free of stains

*See How to Process a Return.

Please email utility@oobbrraa.com with your full name and order number to request an RA number. 

OBRA will only make refunds to the original form of payment used by the customer to make the purchase. 

While we process returns within 10 business days from the day we receive the returned items, refunds may take up to an additional ten business days for your bank to complete, depending on their respecitive processing time. This can vary greatly between card issuers, unfortunately we have no say regarding this.

Please note that shipping costs are non-refundable.

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