RETURN AND EXCHANGE POLICY
OBRA will accept, for return or exchange:
as long as the return or exchange is initiated within 21 days of the order ship date.
For a full refund or exchange, mail out your item within 21 days from the receipt of original order. Please note, refunds are exclusive of shipping cost. Items exchanged after 21 days from the receipt of original order will be charged for the cost of return shipping. Items must be returned with all OBRA tags still attached and must be in their original packaging.
HOW TO RETURN OR EXCHANGE YOUR ORDER
You are responsible for all shipping costs associated with product returns. If you wish to exchange your item for a different product, you must return the original item and purchase the new item separately.
Affix the provided return label to the outside of the shipping box. You can use any trackable shipping method, at your expense. Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit.
Once we receive your package, we will process your return within 5 business days.
Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 5 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Please email us with any further questions you may have: Email OBRA at firstname.lastname@example.org or call (201) 854-1512.