ORDERS, SHIPPING & RETURNS

Orders placed before 1PM New York local time are processed and shipped by end of the same day.

OBRA offers $12.00 FLAT RATE SHIPPING within the Continental US using UPS Ground.

30 DAYS
Sneakers may be returned within 30 days of order delivery with a a valid Return Authorization (RA). 

NO REFUNDS ON FINAL SALES
CLEARANCE sales are final sells. OBRA® will not accept or process returns or refunds on these items. 

RAs — RETURN AUTHORIZATIONs
Request a Return Authorization: Send the full name of the person associated with the order and the order's 4-digit number using the general Inquiries form, or by emailing utility@oobbrraa.com.

Once the returned sneakers are received, inspected and approved, OBRA will process your refund. This may take up to 72 hours. 

RETURN CONDITIONS:

1. The sneakers must be in “as new” condition or the return will not be accepted.

2. Sneakers must be in their original packaging. Place the insoles back into the insole bag and place the bag on top of the sneakers.

We encourage tracking your return.
Send us an update request if you do not hear from us within 48 hours of your return's delivery to our warehouse.

OBRA will only make refunds to the original form of payment used by the customer to make the purchase. 

While we process returns within 10 business days from the day we receive the returned items, refunds may take up to an additional ten business days for your bank to complete, depending on their respecitive processing time. This can vary greatly between card issuers, unfortunately we have no say regarding this.

Please note that shipping costs are non-refundable.